Omnichannel support for email, chat, social, and voice.
Zendesk Support Suite brings together email, chat, social, and voice into a single agent workspace so support teams can respond faster and more consistently. Tickets are organized with SLAs, macros, and automation, while an integrated knowledge base powers self-service for common questions. With reporting, satisfaction surveys, and a rich app marketplace, Zendesk scales from small teams to large operations without losing visibility into the customer experience. **Key Features:** • Unified agent workspace for all channels • Ticket routing, macros, and automation • Knowledge base and self-service portal • Reporting and customer satisfaction insights • Integrations with CRM and collaboration tools
