AI phone agents that answer, route, and handle calls automatically.
about 2 months ago
CloudTalk as a whole is a powerful CCaaS platform, but understanding what’s included at each plan, especially around AI features, took several calls with sales. Once deployed, the AI analytics are excellent, and the dialers boosted our outbound productivity. It’s a strong tool, just budget time to understand the SKUs.
2 months ago
We underestimated how much work it would be to script and train voice agents that match our brand tone. Out of the box, the AI feels generic and occasionally too formal. With enough iteration it gets better, but this is not a turn-on-and-forget product. Expect to invest time to get the most out of it.
8 months ago
We use CloudTalk’s AI voice agents to handle common inbound questions (store hours, order status, basic troubleshooting). Callers barely notice it’s not a human. The agents hand off cleanly to a live rep when needed, with a full transcript and summary. This freed our team to focus on higher-value conversations.
